Occupawed Refund & Return Policy

Return window: You may request a return within 7 days of delivery.

Condition: Items must be unused, in their original packaging, and in the same condition you received them. Opened treats, chews, and consumables cannot be returned unless defective. Unfortunately, we cannot accept returns on discounted items or gift cards.

Who pays return shipping:

• Changed your mind or ordered the wrong thing? Return shipping is the customer's responsibility.
• Item arrived damaged, defective, or incorrect? Return shipping and refund/replacement costs are handled according to our supplier's return policy once the issue is verified. Most of our suppliers cover this at no cost to you, but this is confirmed case-by-case.

How to start a return:

1. Email hello@occupawed.com within 7 days of delivery with your order number and the reason for your return.
2. We'll confirm eligibility and send you instructions, including a return shipping label if applicable.
3. Ship the item back as instructed.
4. Once your return is received and approved, we'll issue your refund to your original payment method.

Refund Timing: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@occupawed.com.